Associate Lead System Manager I

Associate Lead System Manager I

Department - Clinical Data Solutions GBS

Organization – Novo Nordisk Global Business Services (GBS) India

Bring structure, strategy and service excellence to the systems that power clinical data – and help shape how we deliver life-changing therapies to patients worldwide.

Your new role

As Associate Lead System Manager in Clinical Data Solutions GBS, you will be the single point of contact for all system and service-related matters for OpenStudyBuilder (OSB) , Clinical Data Warehouse (CDW) as well as support systems within CDS as prioritized. You will establish and support the operation and maintenance of these critical IT systems, ensuring they meet quality, compliance and business requirements while driving continuous improvement.

Your key responsibilities will include:

• Supervising day-to-day usage, processes, operation and maintenance of OSB and CDW, acting as the central liaison and escalation point for system owners, users and stakeholders
• Managing vendor relationships including developing and negotiating SLAs, following up on deliveries and service targets, and ensuring compliance with Novo Nordisk standards
• Driving incident and problem management in collaboration with vendors and architects, producing system-specific reports with corrective actions where applicable
• Ensuring systems remain compliant with relevant internal quality management procedures and external regulatory guidelines, including GxP requirements
• Actively participating in Agile meetings to define system strategy, service roadmaps and risk management in cooperation with stakeholders and architects
• Creating and continuously evaluating funding models to ensure sufficient support levels aligned with system strategy
• Championing continuous improvement of processes surrounding the systems – from delivery and communication to vendor management and invoicing – in line with Novo Nordisk Standard Operating Procedures

About Research & Development

In Research & Development, you'll be part of a unit that explores bold scientific ideas and advances them into clinical testing. We combine curiosity, AI tools, and human data to develop transformative therapies. Through collaboration and operational excellence, we shape and deliver an innovative pipeline to meet future patient needs.

About Clinical Data Solutions GBS

Within R&D, Clinical Data Solutions GBS is responsible for ensuring the IT systems that underpin clinical data operations run smoothly, securely and in full compliance. You will join a globally distributed team that partners closely with system owners, product owners, agile delivery teams and external vendors to keep critical research infrastructure performing at its best. In this role, you will work independently, set direction across cross-functional and geographically diverse stakeholders, and have the opportunity to mentor colleagues within your area of expertise.

Your skills & qualifications

We're looking for an experienced system management professional who thrives in a global, regulated environment and brings both technical depth and strong interpersonal skills. You'll bring with you:

• A Bachelor of Engineering (or equivalent) with 16+ years of IT experience, including 5+ years in system management, service delivery, operational vendor management or IT operations and maintenance
• Experience working in GxP-regulated processes and Agile setups, with good knowledge of ITIL frameworks
• Strong vendor management capabilities, including contract negotiation, performance monitoring and professional relationship building with external partners
• Excellent communication and stakeholder management skills, with the ability to influence and challenge at various organisational levels across global teams
• A high degree of independence, drive and initiative combined with strong coaching skills, flexibility and a collaborative mindset
• Experience working in the healthcare domain is expected; knowledge of clinical data systems is an advantage

Working at Novo Nordisk

Every day we seek the solutions that defeat serious chronic diseases. To do this, we approach our work with determination, constant curiosity and a commitment to finding better ways forward. For over 100 years, this dedication has driven us to build a company focused on lasting change for long-term health. One where diverse thinking, shared purpose and mutual respect come together to create extraordinary results. When you join us, you're not just starting a job – you're becoming part of a story that spans generations.

What we offer

There is, of course, more on offer here than the uniqueness of our culture and the extraordinary results we produce. Being part of a global healthcare company means opportunities to learn and develop are all around us, while our benefits are designed with your career and life stage in mind.

Contact

To submit your application, please upload your CV online (click on Apply and follow the instructions)

Deadline

31 July 2026. Applications are reviewed on an ongoing basis.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

At Novo Nordisk, we're not chasing quick fixes – we're creating lasting change for long-term health. For over 100 years, we've been driven by a single purpose: to defeat serious chronic diseases and help millions of people live healthier lives. This dedication fuels our constant curiosity and inspires us to push the boundaries of what's possible in healthcare. We embrace diverse perspectives, seek out bold ideas, and build partnerships rooted in shared purpose. Together, we're making healthcare more accessible, treating and preventing diseases, and pioneering solutions that create change spanning generations. When you join us, you become part of something bigger – a legacy of impact that reaches far beyond today.