Advanced IT Operations Analyst II- Azure DevOps

Category:  Information Technology & Telecom

Bangalore, Karnataka, IN


The world is changing fast and so are we. The demand for great global virtual collaboration and communication solutions is high and we need you on our digital journey! Are you excited by the opportunity to participate in introducing and managing collaboration tools for the digital workplace then we might have the right position for you?


About the Department

The position is based in the department Cloud & Corporate Infrastructure (C&CI), within Global IT Operations. The department consists of highly skilled cloud architects, service managers and automation professionals, who possesses strong technical platform skills and solid business understanding. The C&CI department holds different agile product teams that work with cloud and corporate infrastructure. The teams are global and hold team members from India, US and Denmark. All teams work closely with numerous business stakeholders and our colleagues in Global IT. This position belongs with the Azure DevOps Product team.


The Position

As an Advance Operations Analyst II, you are entrusted to fulfil the following responsibilities:

Managing Azure DevOps Platform: 

You shall play a key role in managing Azure Devops Platform. You shall be additionally responsible for supporting the qualification activities, including all the system documentation creation, review/approval for the validation deliverables like user requirements, system specifications, Validation Plan, Qualification Plans, Standard Operating Procedures (SOPs), Functional Risk assessment, IQ/OQ/PQ protocols, Traceability matrix, Design Specs, and validation summary reports. 

You shall support Microsoft Azure DevOps cloud platform in executing projects in Agile Methodology and storing/managing source code to streamline development process in Novo Nordisk. It is an integrated set of features that shall be accessed through a web browser for a global audience of Novo Nordisk.


Efficiently Manage Systems & process: 

You shall prepare and develop the services agreed in SLA. You will manage the expectation of Lob/Super Users, Customers, and user as to the uses of services and systems. You will be a single point contact, liaison and escalation for all system and service-related matters. You shall ensure appropriate level of services to meet future business needs. You will also identify new service requirements to existing systems and services and provide input to service level manager.


Efficient Stakeholder & Vendor management: 

You will be responsible to ensure an effective vendor management by Contracting services from vendors and platform owners as needed. You shall coordinate and negotiate with vendors and ensure timely resolution of incidents and problems. You will have to collaborate and communicate with external parties, primarily with customers, vendors and consultants in multiple geographies and time-zones.



You should hold a BSc or similar graduate degree in relevant field (Software Engineering, Economics, Computer Science, Business Administration). Overall 7+ years of system/service management experience and within GxP regulated industry. Documented experience from work utilizing data bases, preferably as a system manager in the pharmaceutical industry.

2+ years’ experience in Azure Devops - supporting & managing AZURE develops platform, responsible for qualification activities user requirement, system specification, day to day to ops & maintenance.

You shall demonstrate good understanding of ITIL, strong Compliance and GxP experience from several systems. System management knowledge is necessary, experience with (3-5 years’ experience) in Change management, Configuration management, Release management and Incident & Problem management.


Working at Novo Nordisk

In Novo Nordisk you will get the chance to make your skills and expertise count for a higher cause - the lives of 27.000.000 patients across the globe. 

We invest in both personal and professional development and through successful deliveries, a learning mindset, and exposure to senior management you will find that Commercial IT offers highly attractive career opportunities. 

We provide a fun, healthy, diverse, inclusive, and engaging working environment that supports you in being a whole person with a sustainable work/life balance.



For further information please contact Tina Saini:



12th August 2022


We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. 


At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.