Advance Business Analyst 1

Category:  Information Technology & Telecom

Bangalore, Karnataka, IN


Advance Business Analyst I- Change & Release Manger


Does your motivation come from challenges and working in a dynamic environment? Is your ambition to create visible results? Are you enthusiastic about understanding the business and bringing attention to key business challenges? Then we might have the right position for you.


About the department


Global IT India is a team of 600+ highly skilled IT professionals located in Global Business Services (GBS) Bangalore. The main role of Global IT India is to 'manage' IT, which includes System Management, Project Management, Infrastructure Management, Compliance Management, Security Management, Process Management and Vendor Management.


Commercial IT department is an integral part of the Global IT Organization within GBS India and is responsible for delivering projects and managing systems for Sales, Marketing, Medical & Market Access teams. In Global IT, we drive projects, manage critical IT systems, services and infrastructure used along the entire value chain of Novo Nordisk.


The position


As an Advance Business Analyst, you will be responsible for the managing of critical Salesforce system “Customer Contact System”. You will be responsible to develop, manage, maintain by supporting on Salesforce configuration, customisation & system operations tracks.  As Change & Release Manager understand the business requirements from the stakeholders by providing technical solutions and manage the expectations of customers, system owners and other key stakeholders concerning the use of the IT systems.


You will be responsible for the end to end complete change management process from planning, execution till release communication and relating to process ensure that the change management processes are followed correctly within the team. Other tasks to be related to demonstrate excellent business, system understanding and pro-activeness and ownership.


You will have to provide ITIL related support, including change/release and problem management as well as enhancing good team spirit and high degree of knowledge sharing. You will be responsible for communicating and collaborating closely with the key stakeholders including follow-up on deliverables and services according to agreements.




Graduates having Bachelor’s degree with minimum 6+ years of IT experience

6-8 years of relevant domain knowledge within e.g. IT technology, IT system management, IT operations

Salesforce Service Cloud implementation experience preferred

Strong understanding of GxP, GDPR requirements

Experience in Agile and SDLC methodology

Pharma or relevant industry experience preferred

Excellent communication skills and comfortable working with different countries across multiple time-zones

High degree of flexibility and good interpersonal skills

Ability to collaborate and communicate with external parties, primarily with customers, vendors, and consultants

Strong verbal and non-verbal communication skills

Self-managed, Demonstrate Pro-activeness and Ownership

Should have good conflict resolution and feedback skills


Working at Novo Nordisk


At Novo Nordisk, we create value by putting patients first. Every ten seconds, two people are diagnosed with diabetes, and more than 371 million people worldwide need us. Working here is not just a way to make a living, but a way to make a difference.




For further information, please contact Ashwini R at GAHW@novonordisk.com




15th Oct 2021.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. 


At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.