Student Assistant - Sample Coordinator, Customer Complaints

Enterprise IT & Quality
Bagsværd, Denmark

Are you studying towards a career in life sciences, quality or operations – and looking for a hands-on student job where your attention to detail makes a real difference? Join our Customer Complaints team as our next Sample Coordinator and become a key part of how we handle complaint samples from around the world.

Your new role

As Student Assistant in Customer Complaints, you will be the go-to coordinator for handling samples linked to customer complaints. This is a physical, hands-on role that requires good focus and strong attention to detail. The number, type and timing of incoming tasks are unpredictable – meaning no two days look the same, and your flexibility, initiative and prioritisation skills will make a real difference.

Your day-to-day tasks will include:

• Registering sample reception and preparing samples to be shipped to investigators
• Receiving and handling samples from affiliates, case handlers in Customer Complaints and investigators
• Archiving samples according to our quality standards and procedures
• Supporting colleagues in Customer Complaints with ad hoc tasks as they arise
• Prioritising your own workload independently and driving self-initiated improvements to how we work
• Adapting to a volatile environment where workload can be high and is often governed by circumstances outside our control

The role is open now until the end of this year, with the possibility of extension. The preferred start date is 1 August. During onboarding, we will ask you to be more present onsite to complete your training, after which the time commitment can be reduced. Flexibility regarding your workdays is needed, but we would prefer if you are able to work on Wednesdays.
Please note the position is situated in Bagsværd, but that we could potentially move to another location in Denmark. You would be notified in advance if any changes would be made.

Your new department

In Enterprise IT & Quality, you will be part of a business area that drives impact across the full Novo Nordisk value chain. We strive to stay close to our stakeholders in the business to ensure we deliver on their needs, helping reach millions of people living with serious chronic diseases. Our focus is on being at the forefront within our three areas; ensuring the highest quality for patients, being a trusted tech leader and an environmentally responsible business.

You will join Customer Complaints, Operations – a team dedicated to investigating and resolving complaints related to Novo Nordisk products. Sample handling sits at the heart of this work, and as our Sample Coordinator you will support the operational backbone that keeps investigations moving and patients protected. Please note that the position is based in Denmark, and the specific site may change to another Novo Nordisk location in Denmark. Onsite presence is required.

Your skills & qualifications

We are looking for a structured, proactive student who thrives on variety and is not afraid to take ownership. To succeed in this role, you likely bring:

• Ongoing enrolment in a relevant Bachelor's or Master's programme (e.g. life sciences, pharmacy, biotechnology or similar)
• A high degree of flexibility and change readiness, with the ability to stay effective in a volatile environment where workload can vary
• Strong independent operations and self-promoted initiative – you spot what needs doing and act on it
• Solid independent prioritisation skills and the confidence to manage your own tasks with limited supervision
• Good focus and strong attention to detail, and comfort with physical, hands-on work when registering, preparing and archiving samples
• Fluency in English, both written and spoken

Working at Novo Nordisk

Every day we seek the solutions that defeat serious chronic diseases. To do this, we approach our work with determination, constant curiosity and a commitment to finding better ways forward. For over 100 years, this dedication has driven us to build a company focused on lasting change for long-term health. One where diverse thinking, shared purpose and mutual respect come together to create extraordinary results. When you join us, you are not just starting a student job – you are becoming part of a story that spans generations and gaining experience that will shape the next steps of your career.

What we offer

At Novo Nordisk, you’ll join a global healthcare company with a unique culture and strong results. We offer continuous learning, career development, and benefits tailored to your life and career stage.

Salary and Benefits: This position is hourly paid. For this position, the hourly base rate is 178,71 DKK, based on an assessment of relevant factors such as experience, educational background, demonstrated competencies, and the specific skills required for the position. In addition to the hourly base rate, Student Assistants are entitled to a pension scheme (currently 10% employer contribution and 5% employee contribution).

Contact

For further information, please contact Seti Nouraldin at SZNM@novonordisk.com.

Deadline

19 July 2026.

Applications are reviewed on an ongoing basis, so we encourage you to apply as soon as possible. Please note that interviews will take place in week 30.

Novo Nordisk is not your typical healthcare company. In a modern world of quick fixes, we focus on solutions to defeat serious chronic diseases and promote long-term health. Our unordinary mindset is at the heart of everything we do. We seek out new ideas and put people first as we push the boundaries of science, make healthcare more accessible, and treat, prevent, and even cure diseases that affect millions of lives. Because it takes an unordinary approach to drive real, lasting change in health.