Counterfeit Complaint Advisor

We are seeking 2 motivated Counterfeit Advisors to join our team. Are you motivated by cross organizational collaboration with tasks of high business impact and often high complexity. You see yourself implementing new processes and setting new direction? If yes, then you may be what we are looking for in our expanding team.

The position
As a Counterfeit Advisor, you will utilize your business understanding and ability to work with global cross functional tasks, all while gaining a thorough understanding of all Novo Nordisk products and insights into various supporting processes. This role includes investigating and identifying counterfeit products, communicating with customers, and coordinating with relevant colleagues across the organization and health authorities globally.

Main responsibilities will be to:
•    Handle escalated and complex customer complaints particularly within the area of counterfeits
•    Interaction with our legal department on escalated cases 
•    Support our colleagues in the affiliates as well as our local complaint associates
•    Interact with health authorities 
•    Develop and implement procedures for managing counterfeit complaint cases, including training for relevant stakeholders 
•    Monitor and analyse trends related to counterfeit complaint cases 

Your work will help us ensure high quality and safe products for the patients of Novo Nordisk, and will have the real opportunity to shape and set the direction for handling counterfeit complaint cases. 

Qualifications
The ideal candidate is a strong communicator, who can work systematically with handling and analyzing complex data and work with continuously improving our way of working and our strategy towards counterfeit.

To succeed in this role, you:
•    have an academic degree in a natural sciences, engineering, communication, law or similar 
•    have experience with production and/or quality assurance, preferably in the pharmaceutical or device industry
•    are fluent in both written and spoken English and a strong communicator
•    experience in communication to health authorities
•    experience directly with handling counterfeit will be a plus

On a personal level, you are analytical, have a strong attention to details and a quality mind-set that thrive with optimizing and simplifying processes. You are a team player that succeed in daily tasks balancing by the ability to drive and contribute to projects.

About the department
The Customer Complaint Centre Support department is responsible for investigating customer complaints from both marketed products and products used for clinical trials. Furthermore, the department handles surveillance and trending of customer complaints and potential and actual recalls.

The department is in Bagsværd and is part of Novo Nordisk Quality and you will be part of a team with currently 14 dedicated colleagues and report to the senior manager in the Complaint Support Team.

Working at Novo Nordisk
At Novo Nordisk, we don’t wait for change. We drive it. We’re a dynamic company in an even more dynamic industry, and we know that what got us to where we are today is not necessarily what will make us successful in the future. We embrace the spirit of experimentation, striving for excellence without fixating on perfection. We never shy away from opportunities to develop, we seize them. From research and development, through to manufacturing, marketing and sales – we’re all working to move the needle on patient care.

Contact
For further information on the role, please contact Senior Manager Tejs Skarregaard, +45 30776576

Deadline
2 May 2024

We will review applications on an ongoing basis, so do not hesitate to apply as soon as possible. 

You do not need to attach a cover letter to your application, but please include a few sentences about why you are applying in your resume or CV. To ensure an efficient and fair recruitment process, please refrain from adding a photo in your CV.
 

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. 

At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.