Senior Complaint Insights Professional

Are you passionate about ensuring high quality and safe products for patients? Do you thrive in a global cross-functional organization? If you are ready for a challenging and rewarding career, read on and apply today for a life-changing opportunity in Complaint Insights!

The Position

In the Complaint Insights team, you will have the unique opportunity to gain insights to the entire Novo Nordisk product portfolio and a broad exposure to the company. You will be playing a pivotal role in monitoring the product quality of products in clinical development and on the market to ensure the highest quality for Novo Nordisk’s patients.

Main responsibilities will involve:

• Overseeing, analyzing and gathering insight from complaint data of all Novo Nordisk products, and translating the trends into meaningful actions for the organization.
• Handling escalated and complex cases in collaboration with relevant stakeholders.
• Communicating complaint trends to management and at different fora.
• Contributing to process improvements and other relevant projects in the area working together with 14 dedicated colleagues.

Qualifications
We are looking for a person with extensive experience. If you have worked with complaints, device development, production or quality it will be an advantage.
To be successful in this role, you:

• Hold a masters’ degree in pharmaceutical sciences, engineering, Bio-science or similar.
• Have good analytical skills and enjoy working with data. 
• Strong stakeholder management skills.
• Thrive in complexity and ambiguity.
• Are fully proficient in English.

On a personal level, you are a team player, have a proactive mindset and the ability to contribute to process improvements and projects, also using your problem-solving skills and the ability to identify and address recurring quality issues.
Finally, you have strong communication and collaboration skills to work effectively with cross-functional teams and stakeholders, while maintaining a calm and professional attitude.

About the department
In CC, we are the ‘voice of the patient’; recording, investigating, responding to customer complaints and creating insights on all the complaint data globally for both marketed and clinical products. We are more than 100 colleagues Denmark, USA and India and are part of the Novo Nordisk Quality organization. 

You will be part of the Complaint Insights team, consisting of Complaint Insights Professionals responsible for complaint surveillance and reporting. You will be reporting to the Manager of Complaint Insights, based in Bagsvaerd, and will be working closely with 15 colleagues in the team and across the CC departments.

Working at Novo Nordisk
At Novo Nordisk, we don’t wait for change. We drive it. We’re a dynamic company in an even more dynamic industry, and we know that what got us to where we are today is not necessarily what will make us successful in the future. We embrace the spirit of experimentation, striving for excellence without fixating on perfection. We never shy away from opportunities to develop, we seize them. From research and development, through to manufacturing, marketing and sales – we’re all working to move the needle on patient care.

Contact
For further information please contact Sr. Complaint Insights Professional Anne Sofie +45 30759372

Deadline
6 May 2025.

You do not need to attach a cover letter to your application, but please include a few sentences about why you are applying in your resume or CV. To ensure an efficient and fair recruitment process, please refrain from adding a photo in your CV.
 

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. 

At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.