Complaint Associate

Do you enjoy administrative tasks and case handling? Are you eager to contribute with your technical skills and structured working style in a meaningful position, making a difference for patients all over the world? And do you want to be part of a great and social team? If so, you may be one of our new Complaint Associates in Customer Complaint Operation located in Bagsværd.

Apply today and join us for a life-changing career!

The position

Your job will be, together with the rest of your team, to investigate customer complaints received electronically, ensuring that our products live up to Novo Nordisk’s high-quality standards.

More specifically your responsibilities will include:

• Evaluate written customer complaints in our system.
• Do visual examination of samples and case investigations.
• Respond to customer complaints on Novo Nordisk products to stakeholders.
• Make sure that samples are sent for investigation to the correct experts in Denmark and other countries.
• Maintain written correspondence within HQ, affiliates, and production sites globally during the investigation phase of the complaint.

Furthermore, you will assist the team with various administrative activities such as receiving, archiving, and preparing shipment of our complaint samples to our production sites globally.

Qualifications

To succeed in this role, you must have the following qualifications:

• Experience from a similar role, where case handling through a system and related administrative tasks are key components
• Have flair for IT, since all investigations and documentation must be recorded in our systems
• Be able to communicate in English at a professional level (written and verbal) since all the written correspondence in the process will be in English
• Familiarity with Novo Nordisk Products, the medical field, Good Manufacturing Practice (GMP) or project management can be an advantage.

We imagine that you thrive in a work environment where you work focused with case management and that you are used to handle complaints in systems with changing priorities and short deadlines.

As a person you are known for your drive, positive mindset, flexibility, and persistence. You are structured, organised, and have a social- and service mindset.

About the department

Customer Complaint Centre Operation is part of the Novo Nordisk Quality organization. We are almost 50 colleagues organized into 5 different departments. You will be part of a team consisting of 10-15 dedicated administrative employees.

Working at Novo Nordisk

Novo Nordisk is a leading global healthcare company with a 100-year legacy of driving change to defeat serious chronic diseases. Building on our strong legacy within diabetes, we are growing massively and expanding our commitment, reaching millions around the world and impacting more than 40 million patient lives daily. All of this has made us one of the 20 most valuable companies in the world by market cap. Our success relies on the joint potential and collaboration of our more than 61,000 employees around the world. We recognize the importance of the unique skills and perspectives our people bring to the table, and we work continuously to bring out the best in them. Working at Novo Nordisk, we're working toward something bigger than ourselves, and it's a collective effort. Join us! Together, we go further. Together, we're life changing.

Contact

If you have any questions about the job, please do not hesitate to contact Dorthe Sølling, Senior Manager, at +45 3079 4054.

Deadline

5th of May 2024

You do not need to attach a cover letter to your application, but please include a few sentences about why you are applying in your CV. To ensure an efficient and fair recruitment process, please refrain from adding a photo in your CV.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. 

At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.