Senior Manager, Digital and Customer Engagement Capabilities

Are you passionate about enhancing customer engagement? Do you have the skills to drive digital transformation across teams? We are looking for a Digital and Customer Engagement Capabilities, Senior Manager to join our team at Novo Nordisk Istanbul, Turkey. If you are ready to make a difference, read more and apply today for a life-changing career.

The Position

As a Senior Manager, Digital and Customer Engagement Capabilities, you will play a crucial role in collaborating with commercial and customer engagement teams to identify development needs and ensure meaningful capability enhancements. Acting as a strategic partner, you will align customer engagement practices with business and regional objectives, serving as an advisory resource for affiliates and regional leaders on projects aimed at upgrading customer engagement skills. You will report directly to the Director of Digital and Customer Engagement Capabilities.

In this role, you will:

• Develop and implement innovative strategies to enhance capabilities across the region.
• Lead initiatives to upgrade digital skills within customer engagement teams, designing and implementing targeted training plans focused on digital competencies.
• Coordinate with external vendors to support and enrich training initiatives.
• Measure and evaluate the effectiveness of training programs, implementing continuous improvements.
• Facilitate field visits to observe practices, gather feedback, and support organizational change management initiatives related to customer engagement.

Qualifications

To be successful in this role, you should have a university degree in a relevant area, such as HR, organisational psychology, or sociology. A Master’s degree or MBA is nice to have.

• 6-8 years of experience in training and development roles, preferably in the multinational pharmaceutical or healthcare industry.
• Sales experience in the pharmaceutical or healthcare industry.
• Outstanding written, verbal, and interpersonal communication skills in English.
• Executive presentation skills.
• Relevant IT skills and usage of AI tools
• Working with multi-national set-up

As a person you consistently demonstrate mastery in high performance, leading and coaching people, developing individuals, and communicating with impact. Your proficiency in stakeholder management, business and industry understanding, direction and strategy, managing and rewarding performance, and organizational management further underscores your comprehensive skill set. Your great communicational and interpersonal skills, coupled with your ability to multitask, thrive in international environments, and embrace agile methodologies, make you an exceptional and adaptable leader.

About the department and the Team

The Digital and Customer Engagement department is at the forefront of guiding Emerging Markets in creating and implementing dynamic omnichannel customer engagement campaigns. We aim to maximize the performance and adoption of existing engagement channels to meet evolving customer needs. Within this vibrant environment, the Capability Team is known for its energy and passion for building future-fit customer engagement teams. This team focuses on enhancing both frontline and back-office Customer Engagement performance through tailored capability training, coaching, and continuous process improvements. Join us to make a meaningful impact and drive excellence in customer engagement!

Working at Novo Nordisk

At Novo Nordisk, we don’t wait for change. We drive it. We’re a dynamic company in an even more dynamic industry, and we know that what got us to where we are today is not necessarily what will make us successful in the future. We embrace the spirit of experimentation, striving for excellence without fixating on perfection. We never shy away from opportunities to develop, we seize them. From research and development, through to manufacturing, marketing and sales – we’re all working to move the needle on patient care.

About Region Emerging Market:

As a key driver of Novo Nordisk’s International operation growth, region Emerging Market is the largest operational unit which covers more than 120 countries and 120 billion people out of the total world’s population. You will be joining the most diverse and enthusiastic region where approx. 4000 employees are working very hard to reimagine health and save patients’ lives.

Contact

Please click on "apply now" to submit your resume in English.

Deadline

Apply before 27th of May.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. 

At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.