Tech Owner

Tech Owner

Customer Engagement Technologies

Ørestad, Denmark

Shape the technical foundation of how we engage millions of patients across 194 countries — and make decisions that matter.

Your new role

As Tech Owner for Customer Engagement Technologies, you'll take full technical ownership of key platforms that power our global customer engagement strategy. This means making cross-application decisions, establishing governance models, and ensuring our Adobe Journey Optimizer, Customer Journey Analytics, and OneTrust solutions are operationally ready to serve markets worldwide.

Your responsibilities will include:

• Serving as the empowered technical owner for Adobe Journey Optimizer (AJO), Customer Journey Analytics (CJA)/RTCDP integrations, and OneTrust Cookie Compliance — with the mandate to make cross-platform technical decisions.
• Establishing and maintaining clear collaboration and governance models between Business Owners and Technical Owners, ensuring efficient decision-making and separation of responsibilities.
• Leading technical due diligence and market onboarding activities to secure consistent implementations across regions and minimize rework.
• Designing and operationalizing incident management and root-cause analysis processes with clearly defined escalation paths.
• Working day-to-day with the ExtWeb team — Novo Nordisk's internal team responsible for external web communication platforms including Adobe Experience Manager (AEM).
• Coordinating with Product Owners across business units and regional teams to translate business requirements into technical solutions and assess local readiness.
• Leading planning and execution of platform implementations and post go-live operating models, including journey configuration, audience creation, and operational support frameworks.

Your new department

As part of International Operations, you will join our largest operational unit. Covering 194 countries and 95% of the world's population, more than 18,000 of us work passionately to serve 35 million patients each day. With a promise to outperform the competition, we continue to be the growth driver for Novo Nordisk, and to improve health at scale across the globe.

Within International Operations, Customer Engagement Technologies is responsible for the technical platforms and solutions that enable personalized, compliant, and effective engagement with healthcare professionals and patients worldwide. You'll join a team where technical excellence meets global impact, working at the intersection of martech innovation and pharmaceutical scale.

Your skills & qualifications

We're looking for a Tech Owner who brings both technical depth and the ability to lead through influence across a complex, global organization. You'll bring with you:

• Bachelor's or Master's degree in Computer Science, Information Systems, Engineering, or a related field.
• Minimum 7 years of experience in technical program or project management for martech or digital platforms.
• Hands-on experience with Adobe Experience Cloud products, notably Adobe Journey Optimizer, Adobe Customer Journey Analytics, and RTCDP integrations.
• Practical experience with cookie compliance platforms such as OneTrust and a solid understanding of consent management implications.
• Proven experience establishing technical ownership, governance frameworks, and operating models for platform operations.
• Demonstrated ability to lead cross-functional teams and coordinate with global markets and affiliates.
• Excellent stakeholder management skills and strong written and verbal communication, with the ability to present technical concepts to non-technical audiences.

Working at Novo Nordisk

Every day we seek the solutions that defeat serious chronic diseases. To do this, we approach our work with determination, constant curiosity and a commitment to finding better ways forward. For over 100 years, this dedication has driven us to build a company focused on lasting change for long-term health. One where diverse thinking, shared purpose and mutual respect come together to create extraordinary results. When you join us, you're not just starting a job – you're becoming part of a story that spans generations.

What we offer 

There is, of course, more on offer here than the uniqueness of our culture and the extraordinary results we produce. Being part of a global healthcare company means opportunities to learn and develop are all around us, while our benefits are designed with your career and life stage in mind.

• Salary: For this role, the Annual Base Salary ranges from 651,000  to 956,900 DKK corresponding to the level of the position. The placement within the salary range will be assessed during the recruitment process based on the candidate’s skills, competencies, knowledge, and relevant experience.
• Incentives and Benefits: The salary package may include short-term and/or long-term incentives as well as other employee benefits based on position level, location, functional area and relevant market benchmarks.

Learn more about our Reward Philosophy here.

Deadline: May 26, 2026

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

At Novo Nordisk, we're not chasing quick fixes – we're creating lasting change for long-term health. For over 100 years, we've been driven by a single purpose: to defeat serious chronic diseases and help millions of people live healthier lives. This dedication fuels our constant curiosity and inspires us to push the boundaries of what's possible in healthcare. We embrace diverse perspectives, seek out bold ideas, and build partnerships rooted in shared purpose. Together, we're making healthcare more accessible, treating and preventing diseases, and pioneering solutions that create change spanning generations. When you join us, you become part of something bigger – a legacy of impact that reaches far beyond today.