Medical Information Associate

Are you passionate about providing accurate and reliable medical information? Do you want to be part of a diverse team that is patient and customer-centric? This exciting opportunity would suit a customer focused individual with previous experience in a similar position ideally in the pharmaceuticals/medical devices industry. We are looking for a Medical Information Associate to join our team at Novo Nordisk Oceania in North Sydney. If you are ready for an engaging and rewarding role, read on and apply today for a life-changing career.

Novo Nordisk has been globally recognised as the Best Place to Work, topping the ranks for two consecutive years in 2022 and 2023. It is an exciting time to join Novo Nordisk and be part of a dynamic company in an even more dynamic industry, helping us achieve our aspirations to establish a global presence in the industry.
 

About the department
Novo Nordisk Oceania, with its head office in North Sydney, is a growing and dynamic organisation with passionate and devoted employees across Australia and New Zealand. Our primary therapy areas are diabetes and obesity where we have a strong focus on chronic disease management.  Further, we offer a broad range of treatments within the areas of haemophilia, growth disorders and women’s health. Join our team and make a difference in the lives of patients in Oceania.

The position
This is a 12-month fixed-term contract in the North Sydney office. As a Medical Information Associate at Novo Nordisk, the key responsibilities include (but are not limited to):

• Provide a first line of contact for product information and professional Medical Information services for external and internal customers.
• Efficiently handle enquiries and requests from customers, including medical and scientific information enquiries.
• Maintain accurate and updated details of customer enquiries in relevant databases and ensure quality documentation and correspondence.
• Work in accordance with company procedures, guidelines, and external standards to ensure compliance with legislative and quality objectives.
• Collaborate closely with the marketing and sales teams. Complete various administrative duties such as updating the CRM database, processing orders, and pharmacovigilance activities.

Qualifications

• At least 2 years of experience as a Medical Information Associate or in a customer-facing role in the healthcare industry.
• Knowledge of Medicines Australia Code of Conduct, pharmacovigilance, and privacy requirements would be an advantage.
• A relevant tertiary qualification in biological sciences, pharmacy, nursing, or a medical discipline is preferred.
• Proficiency in Microsoft Office applications is required.
• Australian Citizenship or a current visa to live and work in Australia valid for at least 9 months.

Working at Novo Nordisk
We are a proud life-science company, and life is our reason to exist. We’re inspired by life in all its forms and shapes, ups and downs, opportunities, and challenges. For employees at Novo Nordisk, life means many things – from the building blocks of life that form the basis of ground-breaking scientific research, to our rich personal lives that motivate and energise us to perform our best at work. Ultimately, life is why we’re all here - to ensure that people can lead a life independent of chronic disease.

Contact
Upload your CV to our online career page (click on Apply and follow the instructions).

Deadline
Until the completion of recruitment. Applications will be screened on an ongoing basis, so you are encouraged to apply as soon as possible.
 

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. 

At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.

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