Advanced Business Analyst II

Department: Digital, Data & IT Solutions

Does your motivation come from challenges and working in a dynamic environment? Then we might have the right position for you. Apply Now!

About the department

Digital, Data & IT India is a team of 900+ highly skilled IT professionals located in Global Business Services (GBS) Bangalore. The main role of DD&IT India is to 'manage' IT, which includes System Management, Project Management, Infrastructure Management, Compliance Management, Security Management, Process Management and Vendor Management. Commercial IT department is an integral part of the Global IT Organization within GBS India and is responsible for delivering projects and managing systems for Sales, Marketing, Medical & Market Access teams. In Global IT, we drive projects, manage critical IT systems, services and infrastructure used along the entire value chain of Novo Nordisk.

The Position

As Advance Business Analyst, you will be anchoring the below responsibilities,

• You will be working on Salesforce Service or Health cloud as well as VOIP/Telephony.
• Understand the business requirements from the stakeholders and converting the real-world business problems into technical solutions and limitations.
• Perform as a functional bridge amongst external vendors as well as internal stakeholders and coordinate tasks inclusive of working with external vendors and internal employees.
• Monitor the effectiveness of the process and make recommendations for improvements to system manager and team where needed.
• Responsible for the delivery of system and support services and ensuring compliance with user management with handling audits and inspections.

Qualifications

• MSC, MBA, BA, or similar graduate degree in relevant field (Software Engineering, Economics, Computer Science, Business Administration).
• Should have overall 6+years of experience in Salesforce Service or Health cloud.  
• Experience in VOIP, preferably Genesys PureCloud.
• Good knowledge on Medical & Market Access value chain.
• Very good communication skills and working with Business/Stake holders on day-to-day basis.

Working at Novo Nordisk

Novo Nordisk is a global healthcare company headquartered in Denmark. For 100 years, we have been driving change to defeat diabetes and other serious chronic diseases. As a result, our treatments today benefit millions of people living with diabetes, obesity, and rare blood and endocrine diseases. We are proud of that. We are proud of our people too, and we employ more than 61,000 bright and diverse minds in 80 offices worldwide. With us, your bright mind and commitment help us change lives for people worldwide. In exchange, we offer you a seat in a rewarding and purpose-driven culture where your professional and personal development is highly valued. That said, opportunities are many in Novo Nordisk.

Contact

To submit your application, please upload your CV online (click on Apply and follow the instructions).

Apply Now!

Deadline
10-March- 2024.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. 

At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.